Returns Management
Returns management has become an increasingly important part of the supply chain management process. Customers return the product for a variety of reasons. Our process at Complemar is devised to strengthen client customer loyalty while minimizing the costs. We focus on timely and efficient returns processing while adhering to client-specified return policies.
Reliable returns management services contribute to improved inventory management and reduced overall costs. Whether the product is returned back to the inventory stock, returned to the manufacturer, disposed, or disassembled for spare parts, Complemar works with each customer individually to ensure a cost-effective, organized returns management process.
Our returns management service includes:
- Returns receipt & disposition recording
- Product testing and assessment
- Product Refurbishment
- Product restocking
- Product Repackaging
- Disposal of damaged or defective products
- Web-based inventory updates/Online reporting
- Customer Service
- Order processing/Shipping of repackaged goods
