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What People are Saying...
"Their Ownership has great vision and is very experienced and involved in the daily operation of the business. Their Management is experienced and tested in the fulfillment industry and highly focused on customer satisfaction. Their Workforce is potentially the most experienced fulfillment workforce in the country and is highly motivated to perform to the ISO-9000 performance standards attained. Their Facility is well organized and designed for efficient service."
Tom Quinn
Director of Fulfillment Services
Mailing & Fulfillment Service Assoc.
Press Releases and News |
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Complemar adds FPE, Manufacturing Division to Product Portfolio
July 2010 - Complemar announced the company purchased the assets of FPE Inc., manufacturer of fully automatic cider and other liquid treatment systems with an installed base of over 350 systems located across the US and globally. “Complemar is excited to expand our manufacturing capabilities into the area of purification for the food and beverage processing industries. Delivering innovative process solutions is a key component of the value we deliver to each of our customers,” said Christine Whitman, chairman, chief executive officer and president of Complemar. “This new division is an ideal fit for us.” FPE manufactures a fully automatic cider treatment system, CiderSure, utilizing the latest in germicidal Ultraviolet lamp technology and computer controls to kill harmful E.coli bacteria. The systems are installed to address all aspects of cider production from the tree to the bottle with the safest possible end product. “Complemar offers manufacturing and assembly as a service to our customers who need a supply chain partner to provide redundancy, reduced response time and lower distribution costs. Contract manufacturing with fulfillment and distribution capability is a great resource for our customers who are in the start up, pilot phase of a product introduction or need redundant locations,” said Whitman. Complemar offers a range of other services including warehousing and logistics, print and production, packaging and fulfillment and e-commerce order management solutions. Office locations include Rochester, New York, Buffalo, New York, Austin, Texas and Sparks, Nevada. About CiderSure |
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Real Log Homes® Retains JLH, a division of Complemar
Sparks, NV — JLH, a division of Complemar, announced today the company has been retained by Real Log Homes® for fulfillment, print and mail services nationwide. JLH will act as the company’s primary fulfillment center for Real Log Homes® providing marketing materials to the company’s sales representatives across the country on a continual basis. The contract includes production of a matrix with variable components printed on individual postcards, which vary in design each month. “This project is unique in nature because of the amount of changes over time. We will continually have new representatives from Real Log Homes® signing up for this program,” said Chris Fleiner, president of JLH, a division of Complemar. In order to accomplish the needs of Real Log Homes®, JLH has implemented a drip program. There is a monthly matrix, a monthly lead list and a different design for each month. It is designed for customers to place information exactly where needed every month new information is received. Real Log Homes® are dedicated to building some of the most elegant log houses in the world. The manufacturing team has been building log homes for more than 45 years. “With 34 current individual independent representatives, we look f“With 34 current individual independent representatives, we look forward to growing continually each month,” said Fleiner. About Real Log Homes® |
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Complemar Announces Paul Ballentine as Director of Clean Energy Business Development 15" width="95" height="120" align="right" title="Paul Ballentine" />April 2010 - Complemar announced the addition of Paul Ballentine as director of clean energy business development for the company. Working from the company’s newest office in Austin, Texas, Ballentine will locate and secure new business opportunities in the Texas market as well as in the clean energy industry throughout the nation. "We believe Paul’s extensive experience in the clean energy market makes him a great fit for our team,” said Christine Whitman, chairman, chief executive officer and president of Complemar. “This is an area we believe to be vital to our industry and to our clients.” Complemar’s Austin office will offer clean energy services including reverse logistics, product refurbishment, assembly and fulfillment. In addition to clean energy services, the office will offer a complete range of services including warehousing and logistics, print and production, packaging and fulfillment, e-commerce solutions and direct marketing. Prior to joining Complemar, Ballentine was a consultant for Solennium Austin Texas, helping small companies become established in the clean energy market. Ballentine earned his Bachelor of Science degree in physics from Siena College, his masters degree in mechanical engineering from MIT, and his and his Ph.D. in electrical engineering from the University of Rochester. He is also a member of American Society of Mechanical Engineers (ASME) and American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE) and is the co-founder of the Clean Energy Entrepreneurs Network. |
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Complemar Opens Fourth Location to Focus on Clean Energy in Austin, TexasApril 2010 - Complemar announced the opening of the company’s fourth office in Austin, Texas. The new location will have a special focus on clean energy services and will provide additional access for the company’s clients in the southern region of the United States. "We see an increased demand for clean energy services including reverse logistics, product refurbishment, assembly and fulfillment", said Christine Whitman, chairman, chief executive officer and president of Complemar. "Our newest office in Austin is in direct response to our customer’s needs." In addition to clean energy services, Complemar’s Austin office will support the company’s complete range of services including warehousing and logistics, print and production, packaging and fulfillment, e-commerce solutions and direct marketing. "Complemar has locations strategically placed around the US to provide our clients with redundancy, reduce response time and distribution costs", said Whitman. Complemar’s other locations include Rochester, New York, Buffalo, New York and Sparks, Nevada. |
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Complemar Sponsors Children Awaiting Parents Event
Complemar join Frontier Communications, MGM Insurance Associates and MRB Group as A Toast to Spring Wine Tasting event sponsors. Children Awaiting Parents is hosting its 2nd Annual A Toast to Spring wine tasting event on March 26, 2010 from 6:30pm to 9:30pm. For more information on A Toast to Spring Wine Tasting visit http://www.childrenawaitingparents.org/WineTasting.asp. |
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Complemar Announces Ann Wood as Vice President of Client Solutions and Operations
January 2010 - Complemar recently announced the appointment of Ann Wood as vice president of client solutions and operations. In her new role, Wood will be responsible for procurement, customer support, fulfillment, packaging, inventory management, shipping and receiving, and facilities management for Complemar in Rochester, NY and providing team leadership support for divisions in Sparks, NV and Buffalo, NY. Prior to joining Complemar, Wood held positions with Ultrafab, IEC, Xerox, and Motorola. She earned a Bachelor of Science in industrial engineering from Alfred University and an Executive Master of Business Administration from Rochester Institute of Technology. |
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Complemar Named as a Kodak Quality Supplier
September 2009 - Complemar Packaging & Fulfillment announced today that it has received Kodak Certified Supplier recognition from Eastman Kodak Company. Kodak has been a Complemar customer for many years, utilizing Complemar’s call center support, order management, packaging and fulfillment services. Through the years Complemar has provided Kodak contract assembly, data management and in-sourced warehouse services. Kodak's invitation-only Supplier Certification process evaluates an organization's ability to manage its operation in a way that is focused on the customer. Kodak considers five key areas of performance including: the depth, breadth, and maturity level of the supplier's quality management system; quality; productivity; lead-time and delivery. To be successful, suppliers must meet or exceed Kodak's established goals and targets. “Complemar is a valued partner of Kodak,” said Peter Bartell, Supplier Quality Manager in Kodak’s purchasing organization. “They’ve remained so through their commitment to working with us to improve the efficiency and effectiveness of our POS distribution.” The review of Complemar, which lasted six months, consisted of a written self-assessment, an on-site visit by Kodak’s supplier certification team and an analysis of Kodak's findings and unanimous approval by Kodak's certification team. "We are so pleased by this recognition by Kodak and we're honored to be a member of that elite group," said Christine Whitman, Chairman, CEO, and President of Complemar. "We are dedicated to continuous improvement and the way we do business; being named a quality supplier is a tribute to the effort our employees make every day - for every customer." |
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Complemar Recognized for Inventory Management Excellence
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Complemar Adds Internationally Recognized ClientMay 2009 - Complemar Packaging and Fulfillment, a leading supplier of outsourced business services in Rochester, N.Y. is pleased to announce the addition of internationally recognized client, Crystal Icing. Known for its eye-catching designs for crystal-embellished cellphone faceplates, laptop covers and decals, the locally based firm sought out Complemar to improve service to their retailers and sales people and automate the ordering process. 
”As we grow, it’s important that the service we provide our retailers and salespeople is as flawless as our products. We needed a fulfillment and order management partner that had the systems and processes in place to support our growth, and yet still have the flexibility to deliver us functionality that responds to the needs of our sales channels,” said Gina Smith, President, Crystal Icing. Wasim Khaled, CEO, continued, “Complemar has given us outstanding customer service and has quickly become an extension of our team.” “We’re committed to helping businesses succeed by providing them with the tools that they need to grow,” said Christine Whitman, CEO and President of Complemar. “Our services are helping Crystal Icing get their products to retailers faster while increasing their internal efficiencies through integration with their ERP program.” About Crystal Icing, LLCSince 2005, Crystal Icing has been transforming the ordinary into truly unique pieces of art. From Sidekicks™ to iPhones, Sharpies® to Gibson guitars, asthma inhalers to laptops and everything in between – Crystal Icing has Iced it all! Since then they have become the world's premier leader for customization of products in Crystallized™ Swarovski Elements. For more information about Crystal Icing, visit their website at http://www.crystalicing.com. |
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Complemar Merges with Merrill, a Buffalo Printing CompanyApril 2009 – Complemar Partners, Inc. with operations in Rochester, NY and Sparks, NV has announced the expansion of its businesses with the acquisition of Merrill Print, LLC, formerly Merrill Press, a Buffalo-based Print On-Demand company. “This is a key new investment and the merger with Merrill represents the continued technology-based vision of our company,” said Christine Whitman, chairman, CEO and President of Complemar Partners, Inc. “There is no better venue for Digital Print on Demand than web-based literature fulfillment. Merrill brings us capability in digital printing with variable data and ‘one-to-one’ direct marketing offerings, web-to-print solutions, graphic design and consumer on-line print ordering. Together we will utilize this technology to provide our customers with additional web based solutions with interface to their order management systems.” Merrill offers graphic design, web-to-print solutions, offset and digital printing, finishing, and mailing. In 2000, Merrill introduced two online printing websites, quickbizcards.com and magicprints.com expanding its customer base to 50 states and 20 different countries. Magicprints.com is a retail site with over 30,000 clients ranging from landscapers in LA to cowboys in Montana to a mortuary in Hawaii. Customers choose from among over 5,000 templates or upload their own image on its web site for everything from note cards and greeting cards to business cards and return address envelopes. “Complemar is an industry leader in fulfillment solutions and we are excited about adding our capabilities to provide Complemar’s customers with our additional services,” said Mike Gotthelf, president of Merrill Print, LLC. “This merger also gives us the opportunity to roll out an expanded range of services to our clients nationally.” “I am enthusiastic about our expansion,” said Whitman, “these partnerships provide us with additional expertise in outsourcing solutions to better serve our customers nationally and internationally. The new divisions are a natural fit to take our business to the next level.” Merrill Print Contact Information: |
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Industry Ranks Complemar Packaging & Fulfillment with
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JLH Obtains New ContractJanuary 2009 - JLH, a division of Complemar, has obtained a contract to inventory and distribute products nationally and internationally for financial consulting company and creator of the Millionaire Maker Program, Live Out Loud. “With more than 200,000 square feet of inventory space in Rochester, NY and Sparks, NV, a web-based inventory management system and on-site order processing, JLH will be able to meet and exceed client expectations,” said Chris Fleiner, president of JLH. “We look forward to our new partnership with Live Out Loud.” Live Out Loud is a coaching and seminar company that provides individuals educational materials to help achieve success and maintain financial stability. Live Out Loud has offices in South Lake Tahoe and Carson City, Nevada. |
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JLH Obtains Contract with The Estate Plan
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Complemar Expands to West Coast with Acquisition of JLH
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JLH Division Announces PromotionJanuary 2009 - JLH, a division of Complemar, announced that Wendy Roberts has been named operations manager for the Sparks print, mail and fulfillment company. Roberts has been with JLH since 2007 most recently working as a warehouse and fulfillment manager where she managed day to day warehouse operations including receiving, production and shipping. In her new role, Roberts is responsible for overseeing all operations including mail, print and fulfillment and will plan the arrangement of product within JLH’s 24,000 square foot warehouse. “Wendy is a key member to our team and we are happy to have her as our operations manager,” said Chris Fleiner, president of JLH. “Her thoroughness and great client relations will be a great asset to our print, mail and fulfillment efforts.” As operations manager, Roberts will also work in tandem with the production manager on all mail activities and work closely with Complemar Inc. located in Rochester, New York. |
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Complemar Awarded ShaveMate® Razor Assembly and Packaging
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R News features Complemar
Aired July 30, 2007 - Tour Complemar with Virginia Butler of  |
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Dixon Schwabl and Complemar Win Promotions AwardAugust 2008 - Dixon Schwabl (DS), a full-service marketing communications agency in Rochester, N.Y., which was recently named the No. 1 “Best Small Company to Work For in America,” is pleased to announce that the agency and its client-partner, Complemar Packaging & Fulfillment, have been awarded the Chairman’s Self-Promotion First Place Award from the Mailing & Fulfillment Service Association. “This is a very exciting award for our team,” said Dixon Schwabl CEO Lauren Dixon, “The winning piece highlights Complemar’s capabilities while showcasing the creative talents here at Dixon Schwabl — it’s a perfect example of a successful client-agency partnership.” Complemar’s winning three-dimensional submission, created by Dixon Schwabl, was the “Everything in One Place Pallet” — a box divided into four sections, comprised of a snack or giveaway in each quadrant, all situated on a mini-pallet. Each quadrant represented one of Complemar’s four major business offerings: database marketing services; fulfillment and distribution; assembly and packaging; and e-commerce solutions. Additionally, an advanced shipment notification was e-mailed prior to shipping and a follow-up e-mail was also distributed. “We couldn’t be more pleased with how this piece turned out,” said Lisa O’Brien, Complemar’s Vice President of Marketing. “The pallet is fun, delivers our message and our response rate of over 25% has been tremendous.” About Dixon Schwabl Dixon Schwabl, established in 1987, provides cost-effective, full-service marketing communications services to more than 140 clients. The agency, headquartered in Rochester, N.Y., has more than 70 employees and generated more than $130 million in capitalized billings last year. In June 2008, the Great Place to Work Institute and the Society for Human Resource Management ranked Dixon Schwabl as No. 1 on the “Best Small Companies to Work For in America” annual list. The agency has been listed among the top 25 small companies to work for since 2004, and this year was our first at the top of the list. For more information about the agency, please call 585-383-0380 or visit www.dixonschwabl.com. |
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Complemar Wins Employee Excellence in Education AwardAugust 2008 - Complemar is pleased to announce being awarded First Place in Ed Sisk Excellence Award from the Mailing & Fulfillment Service Association. “Our training program is designed to enable the achievement of the Complemar Vision, Mission and strategic goals,” said CEO and President Christine Whitman, “additionally; the training we provide and the training recipients are reflective of the core values we espouse.” Complemar’s training and education included Lean Manufacturing, Self-managed Work Teams, ISO 9001 Lead Auditor, Interactive Skills and Safety Training as well as Six Sigma Green Belt Training resulting in six (6) certified green belts.Complemar delivered almost 1800 hours of training to 58 employees, for an average of 30+ hours of training per employee. Complemar has an open budget for all training and reviews all opportunities for improvement of skills as an investment in future business. The costs of the training were underwritten by various grants from the state and local levels. About The Mailing & Fulfillment Service Association (MFSA)The MFSA is the 87-year old national trade association for Third Party Fulfillment (3PF) providers and mailing service companies, and their suppliers. Headquartered in Alexandria, Virginia, MFSA provides members educational and networking opportunities as well as financial and operational benchmarking, and industry and postal news and information. For more information about the MFSA, please visit www.mfsanet.org. |
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Complemar Wins Website AwardThe Complemar website (www.complemar.com.) won the Chairman Website First Place Award from The Mailing & Fulfillment Service Association (MFSA). The MFSA 2007 Awards for Excellence, recognizing excellence and innovation in the mailing and fulfillment service industries, were awarded at the MFSA's 87th Annual Conference and EXPO held in San Diego, CA, on June 15, 2007. |
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Complemar Inc. awarded Women’s Business Enterprise National Council (WBENC) CertificationRochester, NY - December 15, 2006 – Complemar Inc, a leader in packaging and fulfillment delivering integrated warehouse, order and inventory management solutions and mechanized packaging, remanufacturing and distribution services is proud to announce that it has received certification as a woman-owned business enterprise (WBE) from the WBENC. The WBENC certification is one of the most widely recognized and respected certifications in the nation and validates Complemar’ adherence to the WBENC standards and procedures. The certification process is designed to confirm the business is at least 51% owned and operated by one or more women. Complemar is also a New York State certified woman-owned business enterprise. About WBENC |
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REAL LOG HOMES® is one of the oldest names in the log home industry. We're dedicated to designing some of the most unique log homes in the world — durable, comfortable, elegant log homes with an easy sophistication. When you select REAL LOG HOMES®, you are choosing an experienced design and manufacturing team with over 45 years of time-honored craftsmanship and exceptional personal service. For more information visit www.realloghomes.com.
