Our culture of perfection and product respect crosses into all functional areas of our fulfillment and warehousing services: from receiving of the products at our docks, to processing the products into our inventory and inventory control systems, to placing the products into our warehouse, to picking products later from shelves for packaging and shipments, to final shipments going out to end users, distributors and retailers. And each one of your products is counted, recounted, and tracked via our cutting-edge technologies and inventory tracking software systems. This enables both you and us to always know the status of your products at any given moment.
This approach shows in our Contract Packaging Services as well, where we strive for perfection in your project. Each package and product will be opened by a customer and each package represents both your brand and us to the customer. It has to be right. Every unit, every time. We've assembled small simple parts, complex product arrays, sensitive and fragile components, large robust projects, and everything in between. Contract Packaging is our heart and soul and what started us on this journey.
In today's highly competitive printing world, quality is the differentiator. There are a lot of printers, but not many who get it right every time and at the highest possible quality. Our printing processes are seasoned and proven, and we use the very best equipment available - Heidelberg presses for offset printing and iGen 4 for digital printing. Our print division masters have been in the business for decades and decades, and our bindery processes and direct mail services are top notch. When we began a print division, just being able to offer print services to our existing customers wasn't enough, we decided that if we were going to offer print services than they had to be the best, and competitive with the best printers in the country.
Our philosophy on Creative Services work is to get you what you need, what will make you look amazing, and what will sell your brand and products, all without having to pay for some agency's fancy offices and agency-style company "retreats". We treat your brand and your creative needs as if they were our own. We understand what Creative Services are and how they work in the real world. Our CS staff has worked deeply in the advertising agency world, and they've also been on the real-world product manufacturer side. Our CS Team is seasoned, yet fresh, and has an uncanny ability to combine real-world realities with beautiful cutting-edge design and creative work to turn out masterpieces that work! With us you get a Creative Services solution that gives you everything you want and need, at highly competitive rates, with award-winning creative and design, and from a provider that can also handle all of your product handling needs and printing needs. We believe we've succeeded wildly and would really love the opportunity to show you.
We hold ourselves to the highest quality standards in the industry and have a robust quality infrastructure.
We are ISO 9001:2015 Registered, ISO 13485:2003 Registered, GMP compliant, FDA Registered, NSF Certified, a bonded warehouse by NYS Liquor Authority, and have many more certifications and accreditations you can view here.
Here are just a few of our quality metrics and standards:
On-Time Delivery 99.99%
Inventory Accuracy 99.99%
Order Accuracy 99.99%
Dock-to-stock 8hrs or less
In addition, we have robust on-site security at all locations with badge access and camera systems, complete in-house training specialists and training programs, and extensive maintenance and preventative maintenance programs and staff for the buildings and equipment.