- Category: Blog
- Published: Thursday, 21 December 2017 10:58
- Written by Tim Leverett
Reverse logistics presents an opportunity to improve your relationship with your customer base and build brand loyalty. Although the customer has little to do with warehouse procedures like refurbishing and restocking, how you handle the process with the customer will impact them. A customer service department that is well-versed in your returns policy can impact your customers’ satisfaction, and thus your bottom line.