Glossary
A-B | C-D | E-J | K-P | Q-T | U-Z | see all
- C -
Caging
The process of opening and sorting of orders and handling checks, credit cards and cash.
Call Centre
A department that handles telemarketing operations; e.g. for processing inquiries or orders over the phone.
Case
A storage container that contains multiple units of a product.
CASS (Coding Accuracy Support System)
A service that is offered to software vendors, mailers and service bureaus to enhance the accuracy of zip codes, delivery point codes and carrier route information on mail pieces. CASS provides a benchmark to measure the quality of address matching software.
Chargeback
A credit card transaction that is debited back to the customer from the merchant after a return has been settled.
COD (Cash on Delivery/ Collect on Delivery)
The type of shipment to a business or consumer in which the payment for the item and its freight expense is paid on delivery.
COMET™ (Complemar Order Management E-Technology)
Complemar' in-house proprietary order and inventory management software customizable and accessible 24 x 7 on-line. Customers can also track order fulfillment along each step of the way. And with shipping integration, customers get a real-time view into shipping statuses.
Compliance Labels
The standardized label formats used by business partners. Compliance labels generally contain barcodes and are used as piece labels, container or pallet labels, carton labels or shipping labels.
Consignment Inventory
The inventory owned by the supplier but in possession of the customer. Suppliers often use consignment inventory as a marketing tool to make it easier for a customer to stock their inventory. The customer only pays for the inventory after it is used or resold.
Container
Containers are standardized metal compartments that are used for intermodal transportation of items in supply chain management.
Contract Warehouse
A business that provides shipping & receiving services as well as storage of products on a contract basis. Clients are generally required to commit to a specific time period (number of years) for the warehouse services.
Count Frequency
The number of times an item is counted each year. Count frequency is used to calculate the cycle count period.
Cycle Count
The process used to verify the accuracy of the physical quantity of inventory. Normally performed by counting portions of the inventory on a regular basis.
Cycle Time
The time it takes from start to finish of a particular task. Cycle time is used in benchmarking, budgeting and staffing.
- D -
D2C (Direct to Consumer)
Operations oriented toward marketing and shipment of items directly to the consumer.
Direct Mail
A tool of direct marketing. It is used by businesses to communicate directly with customers through mail, to sell a product or service or to solicit a donation. Sometimes businesses also distribute retail coupons and advertisements through direct mail. It generally requires a recipient to respond directly to the sender via mail, telephone, fax or email.
DR (Direct Response)
Advertising used to trigger a response from the viewer or recipient of the advertisement. It is usually B2C but can also be B2B. A direct response fulfillment house usually specializes in shipping individual order directly to the consumer or the end user.
Distribution
Storing, handling, shipping and transporting items.
Distribution Centre
A warehouse used to ship products to retail establishments or to the end users. 3PL fulfillment houses also help retain chain stores with presorting the merchandise to the individual store level prior to shipment to their distribution centers.
Dog-Eared
Turn down corner(s) of a book, sheet, packet or sample. Packing and delivery of products need to be considered to minimize dog-earring when next operation may be mechanized packaging.
Dunnage
Term used to describe the package filling material such as bubble wrap, paper, Styrofoam peanuts, paper and corrugated inserts
