Frequently Asked Questions
We are doing our own fulfillment. Why outsource?
Complemar is a third party fulfillment house. Fulfillment and contract packaging are its core competencies. We help clients focus on their core operations while we take care of the non-core operations. Outsourcing helps in reducing expenses, overhead and personnel while the clients focus solely on the key issues within the firm.
Due to our expertise in the business, we help our clients:
- reduce operating costs and inventory cycles
- gain access to worldwide distribution opportunities
- provide resources and expertise not available to clients in-house
- free capital and internal resources that clients use for other strategic investments
- improve company focus by reducing management hassles
- easily accommodate product and component changes
Why choose Complemar Inc.?
Our Technology:
COMET™ – our proprietary order management system is unique in the industry and is easily customized to your needs.
Our Experience:
Our 60 employees have a total of 598 years of experience in the fulfillment business. Complemar is one of the oldest fulfillment firms in the nation with some contracts initiated over 30 years ago
Our Credibility:
ISO 9001:2000 certified, WBENC certified, FDA registered with on-staff pharmacist and Bonded Liquor Warehouse by New York State Authority.
Our Cost:
Complemar offers the highest quality of service at competitive industry pricing.
Our services:
Complemar provides a full range of fulfillment services. We are the single source for our clients’ fulfillment and packaging operations.
Why shouldn’t I just have my printer fulfill my collateral and my premium supplier handle my promotional items?
Having collateral, POS materials and premiums in one location accessible through one ordering system is more convenient for clients and cost-effective for distribution. All materials can be sent out from a single source rather than by different suppliers. Most printers or premium vendors do not have a customizable web-based ordering system as sophisticated as COMET. Their core competency is not fulfillment and inventory management. While making drop shipments at the end of the manufacturing process may seem economical, tractability of usage and distribution is achieved when sending materials through a fulfillment centre.
How do you price your services?
Since each of our clients is unique, our pricing is determined by their specific needs. We break down our charges so they can be analyzed by the area of use and can be easily compared. Storage costs, order charges, packing materials, computer usage and distribution charges are separate lines on our proposals.
The modules and customization of COMET that are required to meet the business rules of the client determine the set up costs and monthly management fees. The frequency, volume and composition of orders contribute to the order and line item costs. Storage and packaging material costs are contrived from the type of product warehoused and shipped.
How is COMET different than other companies’ ordering systems?
COMET is adaptable software that can be customized to tailor to each client’s business rules. It is a closed loop, real-time system with no delays of transaction updates or changes. COMET is designed to provide exclusive reports to clients with a full analysis of their product usage and distribution metrics as well as order and shipment acknowledgements with direct links for order tracking. It can also control the order function of materials in multiple warehouses or create a request for on-demand printing from the client’s print supplier.
