Case Studies

Case Study – e-commerce

Problem: A successful entrepreneur has developed and manufactured an exciting new video product to be attached to an iPhone or other mobile device. The client needed an on line order management solution to receive orders and inventory, then process orders and ship orders around the world. The orders are received through an e-commerce web site and need to be shipped within 24 hours. Demand is expected to increase rapidly and the client was looking for a supplier with the capacity to handle their high volume of orders.

Solution - A single source that can offer:

• Comet e-commerce Order Management System for receipt, processing, shipping and tracking of orders to locations around the world.
• Seamless integration from client’s web site for real time order processing.
• An automated warehouse management system that maintains inventory accuracy of 99.9%.
• Comet returns management system to coordinate client’s returns process.
• Assistance negotiating optimum shipping rates on behalf of client.
• Guidance on product and test packaging to assure quality of shipments.
• Experienced, well trained staff ensuring order accuracy of 99.9%.
• Infrastructure to handle high volume with 99.9% on time delivery of > 45 Million packages annually.

Results: Complemar partnered with the client to understand the unique demands of their business. Together we developed a process to respond to the supply chain constraints associated with high growth product launches.

Conclusion: Complemar deployed the Comet e-commerce order management solution on time to meet the client’s launch date The Comet platform has capacity to handle the client’s increased volume without additional capital expense.