Complemar - Complemar | Returns Management

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Overview

With online ordering surpassing other types of shopping, returns management has become an increasingly important part of the supply chain management process. Some online companies claim around 35% of their deliveries are returned. Customers return product for a variety of reasons, but whatever the reason is, that product needs to be managed to get it back in [or out] of the inventory.

Our Process

Our process at Complemar is in place to strengthen client customer loyalty while minimizing the costs. We focus on timely and efficient returns processing while adhering to client-specified return policies. From return receipts and disposition recording for damaged product to order processing and shipping of restocked and repackaged goods, Complemar has the experience to handle it all.

Our Services

Reliable returns management services contribute to improved inventory management and reduced overall costs. Whether the product is returned back to the inventory stock, returned to the manufacturer, disposed, or disassembled for spare parts, Complemar works with each customer individually to ensure a cost-effective, organized returns management process.

As your business grows, so will the number of returns. Partner with a team who understands how to get these products back on the shelf, and back out the door.

What People are Saying...

"Their Ownership has great vision and is very experienced and involved in the daily operation of the business. Their Management is experienced and tested in the fulfillment industry and highly focused on customer satisfaction. Their Workforce is potentially the most experienced fulfillment workforce in the country and is highly motivated to perform to the ISO-9000 performance standards attained. Their Facility is well organized and designed for efficient service."

Director of Fulfillment Services
Mailing & Fulfillment Service Assoc

"COMET has made the management of our business and inventory so much easier. The bulk order process, order and ship status with tracking information has virtually eliminated the need to have sales reps call on orders. With our 7-day business rule, approval requirements and maximum orders quantity we are able to manage inventory levels. COMET is a great on-line ordering system. I look forward to working with you in the coming year."

Manager, Production & Fulfillment
An international healthcare company

"My first dealing (January 2007) with Complemar and you guys have been great, I'm very impressed!!!!"

Sales Supervisor
A marketing promotions company

"Complemar takes great care in responding to client requests and turning around orders. The complexity and detail of our shipping requests didn't faze their dedicated customer service team. They got the job done well."

POS Manager
A leading beverage brand

"Complemar provides fulfillment of High Speed Modem equipment to Frontier customers in 23 states. Fulfillment services include receipt, storage, packaging, repair and testing services, also the packaging and shipment of DSL modems and associated accessories to both residential and business customers. Complemar has demonstrated excellent performance of all services and is considered an essential and strategic partner of Frontier Communications Solutions."

Materials Management
A leading telecom company

"I'm loving the order approval section - especially the part where I only see the orders that require my action."

National Promotions Manager
Centerra Wine Co.

"I just wanted to let you know how great the recent changes are on the COMET website. The change to the home page and only seeing orders needing my approval makes life so much better. Being able to approve/change/deny each order at each line item is AWESOME! And being able to see the quantity available saves so much time. It really is incredible how a few simple changes and improvements really make a difference in my day by making approvals more efficient. Thank you so much for your hard work!"

Kelli Kim
Assistant National Promotions Manager
A national wine brand